Do something to solve hundreds of complaints. I believe most of the existing subscribers are willing to "renew" when current subscriptions are expired.
comment on 2015-02-07 10:32:01
Go to check your subscriber database before simply reply "you renew only...HKS".On my case, I newly subscribed the listen and download services of all stations on last Oct. At that time, your confirmation message (you can find in my message box, administrator) also indicated that I was entitled for such services for 12 months.If you reply "we have changed the services terms and conditions, and please support D100", this is another story. You however should not say "I BELIEVE last year renewal...". This is a matter of principle and fact.
comment on 2015-02-06 12:27:07
Once log in go to the profile to check whether you can download. I believe last year renewal only allow 'Hong Kong Station'. You have to pay 120 for PBS which is reasonable. But the download speed is horrendous, Don't D100 have a US server download from HK will be way too slow for oversea user like myself
comment on 2015-02-06 10:29:20
Me too. I have already renewed my subscription Dec last year but still I cannot download.
I am still unable to listen to the Programs revision by keep on asking me to pay the fee but I did pay for HK780 last Oct.. Shall I need to pay for the fee? thanks for your help!
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